Najma
Support
Answers to common questions are below. For anything else, emailsupport@jinbotstudios.com and we’ll reply as soon as we can.
Common questions
The prayer times don’t match my mosque.
Open Settings › Prayer times. Choose the calculation method your mosque uses (or the one recommended for your country), the Asr school, and nudge any single prayer a few minutes earlier or later. Changes apply from today.
Reminders arrive late on my Android phone.
Android saves battery by holding apps back while the phone sleeps. Open Settings › Notifications › Reminders check: it shows what’s set on your phone and opens the right Android settings for “Alarms and reminders” and battery use. Some phone makers need one more step, which the screen describes.
I changed phones. How do I get my history back?
Link your account (Settings › Account) with Apple or Google before you switch. On the new phone, choose “I already have an account” and sign in with the same one. Your prayer log, streak, qada plan and saved duas come back with it.
I paid but the app asks me to subscribe again.
Open Settings › Account › Restore purchase, signed in to the same App Store or Google Play account you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not inside the app. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app or your account does not cancel a subscription.
The Hijri date is a day off from my community.
Moon sighting differs by country and committee. Open Settings › Hijri date and move it a day or two to match your mosque. Prayer times don’t change.
Can I use the app in Arabic?
Yes. Open Settings › Appearance › Language and choose العربية. The app restarts to switch to right-to-left.
How do I download or delete my data?
Settings › Privacy › Download my data gives you a copy of everything stored for your account. To delete it all, see Delete your account and data.